Refund Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns on products. Customers have the right to apply for a return within 30 days after delivery.
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back before contacting us.
The customer is responsible for the shipping costs for any return. No restocking fee will be charged to consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. You can keep all three bonuses, even if you decide to return the product.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@tonetherapyco.com.

Please contact our customer service at info@tonetherapyco.com to get the return address.