Refund policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns on products. Customers have the right to apply for a return within 90 days after delivery.
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back before contacting us.
The customer is responsible for the shipping costs for any return. No restocking fee will be charged to consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. You can keep all three bonuses, even if you decide to return the product.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@tonetherapyco.com.

Please contact our customer service at info@tonetherapyco.com to get the return address.

Warranty Coverage

All eligible physical products purchased from ToneTherapy come with a one-year limited warranty from the date of purchase. Customers have the option to purchase an additional two-year extended warranty, providing up to three years of total coverage.

This warranty applies only to products purchased directly from ToneTherapy or an authorized retailer. It covers defects in materials, workmanship, and product malfunctions that occur during normal and intended use.

Exclusions from Warranty Coverage:

  • Digital products (e.g., downloadable charts, e-books, or guides) are not covered under this warranty.
  • Consumable items (e.g., conductive gels, adhesive pads) are not covered, as these are designed for single or short-term use.

Exclusions

This warranty does not cover:

  • Damage resulting from misuse, abuse, or neglect.
  • Unauthorized modifications, repairs, or alterations.
  • Cosmetic damage that does not affect product functionality.
  • Accidental damage, including drops, impact damage, and water exposure (if the product is not waterproof).
  • Damage due to improper storage or extreme environmental conditions.

Normal wear and tear is covered only if it leads to product failure during proper use. Damage caused by external factors, such as prolonged exposure to sunlight or improper handling, is not covered.

Warranty Claims

To submit a warranty claim, customers must contact our support team at info@tonetherapyco.com with the following details:

  • Full name and order confirmation number.
  • A description of the issue.
  • Clear photos or video evidence of the defect.

All claims will be reviewed, and customers will receive a response within 3-5 business days.

Resolution and Shipping

If a warranty claim is approved, the customer will receive one of the following resolutions:

  • A replacement product at no cost.
  • Repair of the product, if deemed feasible.

Shipping costs are covered by ToneTherapy if the claim is approved. If the claim is denied but the customer wishes to proceed with a repair, all shipping and repair costs will be the responsibility of the customer.

Extended Warranty

Customers may purchase an optional two-year extended warranty at the time of their original purchase. This extends total coverage to three years under the same terms as the standard warranty. Extended warranty purchases are non-refundable and cannot be added after the initial purchase.

Limitations

This warranty is non-transferable and applies only to the original purchaser. ToneTherapy reserves the right to determine whether a claim qualifies for warranty coverage and to select the appropriate resolution.

Changes to This Warranty Policy

We may update this Warranty Information from time to time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. We encourage you to review this information periodically.

For any questions regarding our warranty policy, please contact us at info@tonetherapyco.com.